…Be More Responsive To Your Customers

Advanced Voice Mail

At the core of CallXpress is an advanced voice mail system that answers your calls when you can’t, and your personalized messages can let callers know if you’re on another call, away from your desk or out of the office. It can also route customers to self-service applications when you can’t talk to them in person.

Automated Attendant

With the CallXpress automated attendant, any information stored in a database can be spoken or faxed to your customers via Interactive- Voice Response (IVR).  Instead of getting a busy signal or being put on hold, your customers have automatic access to accurate information, 24 hours a day— allowing you to increase customer satisfaction without increasing staff costs. And that leads to long-term, profitable relationships with your customers.

Message Notification

Never miss another urgent call or message, no matter where you are. With CallXpress Message Notification, when a new message is received, an alert is sent right to your pager, telephone, mobile or any SMS-capable device. Choose how you’d like to be notified—via a daily message reminder, immediate message or SMS notification—and even set up filters based on a specific sender or message type (e.g., voice, fax or e-mail).

NotifyXpress

NotifyXpress offers a quick and easy method to deliver timely

messages to your customers.

NotifyXpress helps you strengthen your relationships with your customers by proactively reaching out and providing information that they value. Whether you want to contact 20, hundreds or even thousands of people, NotifyXpress lets you record and deliver messages easily. This could be     anything from appointment reminders to schedule changes to emergency message notification. You can even personalize the information by        customer. For example, outbound phone messages can remind your customers of the time and date of their upcoming appointments.

Not only does this help build customer loyalty, but NotifyXpress also helps you achieve lower operating costs. When you expand your CallXpress® system with NotifyXpress, this module seamlessly leverages CallXpress, where outbound calls are placed on the voice ports.

NotifyXpress is the ideal solution for a wide variety of industries. Organizations in the fields of healthcare, education, law, manufacturing, financial services and government will find NotifyXpress presents a smart solution to outbound customer communications.